Refund and Return Policy

We care about your satisfaction and strive to deliver the highest quality natural and cultural products. If you’re not completely happy with your purchase, we’re here to help.

Return Eligibility

You may request a return on time of receiving your order if one of the following conditions applies:

  • The product was damaged during shipping (e.g., leaked, broken, torn, or crushed).
  • You received the wrong item (e.g., different from what was ordered).
  • The product is expired (for food items like honey or ghee), defective, or not working properly (in the case of solar items).

Important: Open your parcel immediately upon delivery and inspect the products. Share pictures with timestamps inside the delivery shop. Late requests will not be accepted.

Conditions for Return

To qualify for a return:

  • Items must be unused, unopened, and in their original packaging.
  • The proof of purchase must be provided (order confirmation or receipt).
  • Items must be returned with all accessories, tags, or documents included.

Note: We do not accept returns for change of mind, taste preference, or personal dislike once the product has been opened or used.

Non-Returnable Items

We care about your satisfaction and strive to deliver the highest quality natural and cultural products. If you’re not completely happy with your purchase, we’re here to help.

  • Edible items (dry fruits, honey, ghee, saffron, salajeet)
  • Personalized or custom-made items
  • Opened or used cosmetic or food products

Refund Process

Upon receiving and inspecting your return, we will confirm whether your refund has been approved.

  • If it is approved, your refund will be issued to the original payment method.
  • Refunds will be processed by your bank or payment provider within a few days.
  • In the case of a return, shipping charges are not refundable if the return is caused by our error (e.g., a damaged or incorrect item).

How to Request a Return

To start a return, please contact us at the following details:

📧 info@rashidmunir.com
📞 +92 333 5943645
📍 Mullan Mansoor, Hazro, Attock, Pakistan-43600

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